Customer Satisfaction Surveys
Customer Satisfaction Surveys (CSAT & NPS) — Understand Your Customers Better with Niazi Solutions Limited
Turn Customer Feedback Into Business Growth
In today’s competitive world, customer satisfaction is everything. Understanding what your customers think, feel, and expect is the key to improving service quality, increasing retention, and boosting sales.
At Niazi Solutions Limited, we provide professional CSAT and NPS survey services that help you measure performance, analyze customer sentiment, and take informed decisions — all at an extremely affordable rate of £2 per hour.
✔ What We Do
1. CSAT (Customer Satisfaction) Surveys
We conduct structured satisfaction surveys through calls, emails, or online forms to capture customer feedback after a purchase, service interaction, or support session.
2. NPS (Net Promoter Score) Surveys
Our team measures customer loyalty by asking the key NPS question:
“How likely are you to recommend our company to others?”
We categorize Promoters, Passives, and Detractors — giving you a clear loyalty score.
3. Follow-Up & Clarification Calls
When needed, our agents conduct polite follow-up calls to understand the reasons behind low satisfaction or negative reviews.
4. Data Collection & Analysis
We collect feedback from customers across different channels and compile it into clean, organized reports — making it easy for you to understand trends and problem areas.
5. Insightful Weekly/Monthly Reports
You receive reports showing CSAT %, NPS score, customer comments, issue categories, and actionable insights.
✔ Why Choose Niazi Solutions Limited for CSAT & NPS Surveys?
💷 Only £2 per Hour
You get a full customer feedback team at a cost far lower than in-house staffing or UK-based agencies.
🎧 Highly Trained English-Fluent Agents
Our team conducts professional surveys in a friendly, respectful, and neutral tone — ensuring accurate and honest feedback.
🌍 Global Experience
We serve clients in the UK, USA, Canada, Europe, Middle East, and more — across industries like e-commerce, healthcare, finance, logistics, and customer support.
📈 Improve Customer Retention & Loyalty
Accurate survey data helps you identify customer pain points and improve service quality — resulting in happier, loyal customers.
⏰ 24/7 Availability
We conduct surveys whenever your customers are available — including weekends and off-hours.
📊 Transparent Reporting & Insights
You receive clean dashboards, charts, and summaries that make decision-making easy.
📞 Multi-Channel Survey Capability
We run surveys through:
- Voice calls
- WhatsApp messages
- Email campaigns
- Online survey forms
- SMS outreach
✔ What Your Business Gains
- Higher customer satisfaction
- Better understanding of customer expectations
- Clear insights into product or service issues
- Improved customer retention
- Stronger brand loyalty
- Actionable data for decision-making
- Realistic measurement of team performance
How Our Survey Process Works
- We Study Your Business
You share survey goals, target customers, and preferred channels. - Survey Deployment
Our agents reach out politely and professionally to customers using your chosen method. - Data Collection & Categorization
Feedback is properly recorded, organized, and tagged by issue or sentiment. - Analysis & Insights
Our team calculates CSAT %, NPS scores, and identifies key themes. - Final Reporting
You receive clear, actionable reports that help you improve customer experience.
Give Your Customers a Voice — Improve Your Business with Professional Feedback
At just £2 per hour, Niazi Solutions Limited gives you an experienced team dedicated to capturing valuable customer insights that drive real improvement.
👉 Start measuring customer satisfaction today — accurately and affordably.
👉 Contact us now to begin your CSAT/NPS survey program.