We help businesses to scale — 24/7 call center, non-voice & virtual assistance — from £2/hour
Agents£2 / hr
Niazi Solutions Limited provides professional contact center services for a wide range of industries in the UK and worldwide. Below you’ll find detailed industry-specific tasks where our calling, chat, email and back-office teams add value — from lead generation and appointment setting to complaint handling, surveys and technical support.
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Banking & Finance
High-volume transactions, KYC follow-ups, loan processing and client retention.
- Account enquiries & balance checks
- Loan application follow-ups
- Fraud & dispute handling
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Healthcare
Patient scheduling, reminders, follow-ups and medical admin support.
- Appointment booking & reminders
- Patient feedback & surveys
- Insurance & billing support
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E-Commerce & Retail
Order management, returns, upsell and cart recovery campaigns.
- Order tracking & returns
- Live chat & product assistance
- Cross-sell & upsell calls
✈️
Travel & Hospitality
Booking support, itinerary management & multilingual guest care.
- Reservation management
- Change & cancellation handling
- Guest satisfaction follow-ups
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Real Estate
Lead nurturing, property inquiries & viewing appointments.
- Lead qualification
- Viewings & appointment setting
- Follow-ups with prospects
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Telecom & IT
Technical troubleshooting, installations, billing and retention.
- Help desk & troubleshooting
- Plan upgrades & renewals
- Service outage notifications
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Education & eLearning
Admissions support, student outreach and course queries.
- Application follow-ups
- Enrollment assistance
- Parent & student support
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Manufacturing & Logistics
Order tracking, B2B sales support and delivery updates.
- Shipment coordination
- Supplier follow-ups
- After-sales support
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Insurance
Claims support, policy renewals & customer verification.
- Claims intake & tracking
- Policy renewals & cross-selling
- Fraud checks & authentication
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Utilities & Energy
Billing enquiries, outage management and field scheduling.
- Meter readings & billing
- Service appointments
- Outage messaging & status updates
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Automotive
Service bookings, parts enquiries and lead generation for dealerships.
- Test drive bookings
- Service reminders
- Parts & warranty support
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Pharmaceuticals & Life Sciences
Patient support lines, trial recruitment & medical information.
- Clinical trial outreach
- Medical information lines
- Patient adherence support
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Consumer Electronics
Product support, setup help and warranty handling.
- Technical setup assistance
- Warranty claims
- Pre-sales chat support
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Food & Beverage
Order management, feedback collection & partner onboarding.
- Order taking & confirmations
- Delivery issues handling
- Supplier & vendor coordination
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Professional Services
Client onboarding, appointment setting & lead qualification.
- Consultation bookings
- Client follow-ups
- Document & admin support
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Legal & Compliance
Case intake lines, client communications and data collection.
- Initial client intake
- Document reminders
- Appointment scheduling
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Media & Publishing
Subscription renewals, reader feedback and ad sales support.
- Subscription management
- Audience surveys
- Advertising lead gen
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Events & Entertainment
Ticketing support, guest services and VIP outreach.
- Ticketing enquiries
- Guest logistics & support
- Sponsor outreach
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SME Banking
Merchant onboarding, loan assistance and business support.
- SME lead qualification
- Account management
- Loan outreach
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Nonprofit & Charities
Donor outreach, volunteer coordination and event support.
- Fundraising calls
- Volunteer scheduling
- Impact surveys
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Recruitment & HR
Candidate outreach, screening, interview scheduling & follow-ups.
- CV screening
- Candidate calls
- Interview scheduling
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Property Management
Tenant communications, maintenance scheduling & rent reminders.
- Maintenance requests
- Tenant onboarding
- Rent collection reminders
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Financial Advisory
Client outreach, meeting scheduling and report follow-ups.
- Client appointment setting
- Portfolio updates
- Lead nurturing
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Home Services
Service bookings, dispatch coordination & customer follow-up.
- Appointment scheduling
- Dispatch & routing
- Feedback surveys
💆♀️
Beauty & Wellness
Booking management, promotions, and client retention programs.
- Appointment bookings
- Promotional outreach
- Client loyalty follow-up
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Fitness & Gyms
Membership support, renewal calls & class scheduling.
- New membership leads
- Class booking support
- Retention outreach
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Fashion & Apparel
Order questions, returns and VIP customer care.
- Order & size guidance
- Return handling
- VIP assistance
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Gaming & iGaming
Player support, account help and responsible gambling outreach.
- Account support
- Payment & verification
- Responsible gaming checks
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Beauty Retail
E-commerce customer care with product guidance and returns.
- Live product chat
- Subscription follow-up
- Returns & refunds
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Subscription Services
Retention, renewal notices and customer success calls.
- Renewal calls
- Onboarding support
- Churn prevention
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SaaS & Software
Support onboarding, product tours and technical tickets.
- Onboarding walkthroughs
- Feature adoption calls
- Ticket triage
Ready to outsource your contact center?
Partner with Niazi Solutions — 70+ expert agents, 24/7 coverage, transparent pricing from £2/hour. We help UK companies scale faster and reduce operating costs.
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